The “Champion Customer Service” module focuses on promoting a customer-centric culture within an organisation. It covers strategies for advocating excellent customer service standards, inspiring and motivating colleagues to deliver consistently high-quality experiences. Learners explore ways to identify customer needs, exceed expectations, and handle feedback constructively. The module also emphasizes leadership, communication, and problem-solving skills to drive continuous improvement. Mastering this module enables individuals to act as ambassadors for customer service excellence, helping to build strong customer relationships and enhance the organisation’s reputation.