This is a Professional Diploma in Customer Service with Level 4 Regulated Qualifications Framework. The Diploma aims at developing the learners knowledge and skills required to recognise (at an operational level) the development and application of customer service strategies. Learners will also have the opportunity to elect optional units that can reflect their preferred route into the customer service environment or expand on their current set of customer service skills. After completing this Diploma, the learner can get set his or her customer service centre and work as a manager. Our courses are fully online, allowing you to learn anytime, anywhere, at your convenience. This flexibility enables you to enhance your skills and gain new knowledge without disrupting your schedule. We also provide online support and offer one-on-one lectures for personalized guidance, ensuring you receive the best learning experience—even during breaks or holidays.
Entry Requirements
The applicant is expected to have the following:
- 18 years and above
- Secondary or high school certificate or Level 3 Diploma in Customer Services or related discipline.
- Working experience is recommended but not mandatory.
- Speaking, writing and reading English language (no formal English language test is required)
- Valid passport or national identification card
Admission Session
This course is available throughout the year. Meanwhile, each academic session begins every month. For example, if you applied on the 13th of a month and you complete your admission procedure before the end of such month, your academic session begins on the 1st of the following month.
Admission Procedure
Every applicant is required to apply through our online application system (Apply Now). Applicants are advised to provide all required information, documents and pay an application fee. The application fee is £10 regardless of the country of the applicant. The applicant is expected to receive a confirmation email. When the application is received, the admission team will check provided information and documents. Then, the decision will be made and communicated to the applicant. Once the applicant accepts the admission offer, information about the payment, course schedule and other information will be sent.
Course Assessment
The main assessment of this course is a submission of an assignment (a portfolio of evidence). The course lecturer and DSE academic team assess it to determine the level of skills and knowledge of the student.
Fee and Payment Plans
- Intensive: Full payment
- Fast Track: Full payment
- Standard: 2-4 instalment payments
Career Path
Course Content
Mandatory Modules
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Manage customer service operations (7 Credits)
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Assignment for Manage customer service operations
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Manage Personal and Professional Development (3 Credits)
Option A Modules
Option B Modules
Earn a certificate
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