The “Develop a Customer Service Strategy” module focuses on creating comprehensive plans that align customer service goals with overall business objectives. It covers analyzing customer needs, market trends, and competitor practices to design effective service delivery models. Learners explore setting clear service standards, defining key performance indicators (KPIs), and implementing processes that enhance customer satisfaction and loyalty. The module also emphasizes the importance of continuous improvement, staff training, and technology integration. Mastery of this module enables individuals to develop strategic approaches that improve customer experiences, drive business growth, and build a competitive advantage.