The “Develop Customer Service Through Social Media” module focuses on using social media platforms to enhance and expand customer service delivery. It covers strategies for engaging with customers in real time, responding to inquiries and complaints promptly, and creating a positive brand image online. Learners explore how to use social media tools to build customer relationships, gather feedback, and provide personalized support. The module also emphasizes monitoring social media channels for trends and sentiment to improve service quality. Mastery of this module enables individuals to effectively harness social media to increase customer satisfaction and loyalty.