DeGesh School of Entrepreneurship

Level 4 NVQ Diploma in Customer Services (RQF)

The “Initiate and Implement Operational Change” module focuses on developing the skills needed to successfully plan and execute changes within organisational operations. It covers identifying the need for change, engaging stakeholders, and creating detailed implementation plans. Learners explore strategies to manage resistance, communicate effectively, and monitor progress to ensure change objectives are met. The module also emphasizes evaluating the impact of change and making necessary adjustments for continuous improvement. Mastery of this module enables individuals to lead operational transformations that enhance efficiency, adaptability, and organisational performance.