The “Review the Quality of Customer Service” module focuses on evaluating and improving customer service standards within an organisation. It covers methods for collecting and analysing customer feedback, monitoring service performance against set criteria, and identifying areas for improvement. Learners explore tools such as surveys, mystery shopping, and performance metrics to assess effectiveness. The module also emphasizes the importance of continuous quality improvement, staff training, and implementing changes based on review findings. Mastery of this module enables individuals to ensure consistent, high-quality customer experiences that enhance satisfaction and support business success.