The “Business Process Management” module focuses on understanding, analyzing, and improving organisational processes to enhance efficiency and effectiveness. It covers techniques for mapping, modeling, and redesigning business processes, as well as monitoring and controlling process performance. Learners explore how to identify bottlenecks, eliminate waste, and implement continuous improvement strategies such as Lean and Six Sigma. The module also highlights the role of technology and automation in optimizing workflows. Mastering this module equips learners with the skills to streamline operations, reduce costs, and support organisational objectives through effective process management.