The “Quality Management in an Organisation” module focuses on the principles and practices used to ensure that products and services meet consistent standards of quality. It covers quality planning, control, assurance, and improvement processes. Learners explore tools and methodologies such as Total Quality Management (TQM), Six Sigma, and ISO standards to monitor and enhance organisational performance. The module also emphasizes the role of leadership, employee involvement, and customer satisfaction in achieving quality objectives. Mastery of this module enables professionals to implement effective quality management systems that drive continuous improvement and support business excellence.