The “Deliver Customer Service” module equips learners with the skills and knowledge needed to provide high-quality service to customers in various settings. It focuses on understanding customer expectations, effective communication, and maintaining a professional and helpful attitude. The module also covers handling enquiries, resolving problems, and working within organisational procedures and standards. Emphasis is placed on the importance of teamwork, adaptability, and personal responsibility in delivering consistent and positive customer experiences. By the end of the module, learners will be able to interact confidently with customers, respond appropriately to their needs, and contribute to customer satisfaction and loyalty.