The “Principles of Customer Service” module introduces the fundamental concepts and skills required to deliver excellent customer service. It covers key areas such as understanding customer needs, effective communication, handling complaints, and maintaining a positive attitude. The module emphasizes the importance of professionalism, teamwork, and building customer relationships to enhance satisfaction and loyalty. Learners also explore the impact of good customer service on business success and reputation. By the end of the module, students will be equipped with practical techniques to meet and exceed customer expectations across various service environments.
Mandatory Units (Modules)
To successfully achieve this qualification, learners must achieve 19 credits from the mandatory modules.
0/5
Option A Units (Modules)
Learners are required to complete minimum of 3 credits in order to successfully achieve the qualification.
0/2
Option B Units (Modules)
Learners are required to have a minimum of 16 credits in order to successfully achieve the qualification.
0/6
Option C Units (Modules)
Learners are required to complete minimum of 7 credits in order to successfully achieve the qualification.
0/4
