The “Process Information About Customers” module focuses on the accurate collection, recording, and handling of customer information in line with organisational procedures and data protection regulations. Learners explore the types of customer information typically gathered, such as contact details, preferences, and transaction history, and understand the importance of maintaining confidentiality and accuracy. The module also covers how to update records, retrieve data efficiently, and use information to support customer service delivery. By the end, learners will be able to process and manage customer information responsibly, ensuring it is secure, up to date, and used effectively to enhance customer interactions.