The “Promote Additional Products and/or Services to Customers” module focuses on identifying customer needs and recommending suitable products or services to enhance their experience. Learners explore techniques for effective upselling and cross-selling while maintaining ethical standards and putting the customer’s interests first. The module emphasizes the importance of product knowledge, confident communication, and understanding customer preferences. It also covers how to spot opportunities to add value during customer interactions. By the end of the module, learners will be able to suggest relevant additional products or services in a professional, helpful manner that supports customer satisfaction and business growth.
Mandatory Units (Modules)
To successfully achieve this qualification, learners must achieve 19 credits from the mandatory modules.
0/5
Option A Units (Modules)
Learners are required to complete minimum of 3 credits in order to successfully achieve the qualification.
0/2
Option B Units (Modules)
Learners are required to have a minimum of 16 credits in order to successfully achieve the qualification.
0/6
Option C Units (Modules)
Learners are required to complete minimum of 7 credits in order to successfully achieve the qualification.
0/4
