The “Understand Employer Organisation” module provides insight into how businesses operate and the role employees play within an organisation. It covers key topics such as organisational structure, mission, vision, and values, as well as the purpose and goals of different departments. Learners explore how external and internal factors affect business performance and decision-making. The module also introduces the importance of policies, procedures, and workplace culture in shaping employee behaviour and customer service standards. By the end, students will have a clearer understanding of how their role contributes to overall organisational success and how businesses function in a competitive environment.