The “Use Social Media to Deliver Customer Service” module focuses on how to provide effective customer support through social media platforms. It covers best practices for engaging with customers online, responding promptly and professionally to enquiries, and handling complaints in a public setting. Learners explore how to use appropriate tone, language, and branding while maintaining a positive online presence. The module also highlights the importance of monitoring social media channels, protecting customer data, and following organisational policies. By the end, learners will be able to use social media tools confidently to enhance customer satisfaction and support the organisation’s reputation.
Mandatory Units (Modules)
To successfully achieve this qualification, learners must achieve 19 credits from the mandatory modules.
0/5
Option A Units (Modules)
Learners are required to complete minimum of 3 credits in order to successfully achieve the qualification.
0/2
Option B Units (Modules)
Learners are required to have a minimum of 16 credits in order to successfully achieve the qualification.
0/6
Option C Units (Modules)
Learners are required to complete minimum of 7 credits in order to successfully achieve the qualification.
0/4
