This is a Professional Diploma in Customer Service with Level 3 Regulated Qualifications Framework. The Diploma aims to provide learners with the skills and knowledge required to organise and deliver customer service, resolve customer problems, understand customers, and customer retention. Learners will also have the opportunity to elect optional units that can reflect their preferred route into the customer service environment or expand on their current set of customer service skills.
Our courses are fully online, allowing you to learn anytime, anywhere, at your convenience. This flexibility enables you to enhance your skills and gain new knowledge without disrupting your schedule. We also provide online support and offer one-on-one lectures for personalized guidance, ensuring you receive the best learning experience—even during breaks or holidays.
Entry Requirements
The applicant is expected to have the following:
- 16 years and above
- Secondary or high school certificate
- Speaking, writing and reading English language (no formal English language test is required)
- Valid passport or national identification card
Admission Session
This course is available throughout the year. Meanwhile, each academic session begins every month. For example, if you applied on the 13th of a month and you complete your admission procedure before the end of such month, your academic session begins on the 1st of the following month.
Admission Procedure
Every applicant is required to apply through our online application system (Apply Now). Applicants are advised to provide all required information, documents and pay an application fee. The application fee is £10 regardless of the country of the applicant. The applicant is expected to receive a confirmation email. When the application is received, the admission team will check provided information and documents. Then, the decision will be made and communicated to the applicant. Once the applicant accepts the admission offer, information about the payment, course schedule and other information will be sent.
Course Assessment
There are two forms of assessment for this course. The first one is an online test where basic knowledge and understanding of the students will be assessed. The second one is a submission of an assignment (a portfolio of evidence, which include report, record of oral and written questioning and worksheets). The course lecturer and DSE academic team assess it to determine the level of skills and knowledge of the student.
Fee and Payment Plans
- Live Online: Full payment
- Intensive: 2 instalment payments
- Fast Track: 3 instalment payments
- Standard: 4 instalment payments
Career Path
Course Content
Mandatory Modules
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Principles of Business (10 Credits)
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Understand the customer service environment (5 Credits)
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Organise and Deliver Customer Services (5 Credits)
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Understand Customers and Customer Retention (4 Credits)
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Manage Personal and Professional Development (3 Credits)
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Resolve Customers’ Problems (4 Credits)
Option A Modules
Option B Modules
Earn a certificate
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