DeGesh School of Entrepreneurship

Focus Awards Level 3 Diploma in Customer Services (RQF)

The “Manage Team Performance” module is designed to equip learners with the skills and knowledge needed to lead and motivate a team effectively. It covers setting clear objectives, monitoring individual and team performance, providing constructive feedback, and supporting professional development. The module emphasizes the importance of communication, collaboration, and conflict resolution to foster a productive work environment. Learners will also explore how to use performance data to identify strengths and areas for improvement, ensuring that team goals align with organisational objectives. This module is vital for current and aspiring managers seeking to enhance team effectiveness and achieve sustained success.

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